Ticket Settings Module – Ticmint Support Portal

This document provides a step-by-step guide to help organisers configure Ticket Settings for their events on the Ticmint Support Portal. Ticket Settings allow you to control ticket appearance, pricing behaviour, checkout rules, taxes, upgrades, and additional fees.

Step 1: Access Ticket Settings

1. Log in to the Ticmint Support Portal.

2. From the left navigation menu, click Event.

3. Select All Events and choose the event you want to manage.

4. Click Edit Event.

5. From the event menu, select Ticket Settings.

You will now see the Ticket Settings dashboard for the selected event.

Step 2: Ticket Template

The Ticket Template defines how your ticket will look when issued to attendees.

What you can do:

• Preview the current ticket design

• Edit the template by clicking the edit (✏️) icon

Inside the template editor, you can:

• Select from multiple pre-designed templates

• Change orientation (portrait or landscape)

• Upload or replace background images

• Choose ticket type (PDF or Image)

• Select a colour theme

Once finalized, click Apply to save the template.

Step 3: Basic Ticket Settings

Currency

• Select the currency in which tickets will be sold.

• The currency is usually auto-selected based on the event location.

• Example: AED (UAE Dirham)

Checkout Time

• Define how long a buyer can hold tickets before completing payment.

• If payment is not completed within this time, tickets are released back to inventory.

Click Save after making changes.

Step 4: Order Settings

Tickets Limit per Order

• Set the maximum number of tickets a single buyer can purchase in one order.

• Example: 10 tickets per order

Platform Fee & Event Tax Handling

You can control how fees and taxes are displayed and charged:

• Absorb platform fee: Platform fee is deducted from the ticket price instead of being charged to the buyer.

• Absorb event tax: Taxes are included in the ticket price.

• Show platform fee: Displays the platform fee separately to the buyer.

• Show event tax: Displays tax separately in the order summary.

Toggle options as required and click Save.

Step 5: Ticket Upgrades

Ticket Upgrades allow attendees to upgrade their tickets by paying the price difference.

How to configure:

1. Enable Ticket Upgrades.

2. Choose whether upgrades apply to:

   • All tickets, or

   • Custom tickets only

3. Select the From Ticket (original ticket).

4. Select the Upgrade To Ticket (higher-value ticket).

This feature is useful for upselling VIP passes or premium seating.

Click Apply to save the upgrade rules.

Step 6: Multi-Country Pricing

Multi-country pricing allows you to define different ticket prices for different countries.

Steps:

1. Click Multi-Currency Pricing.

2. Select the ticket category (e.g., Member Pass, Family Pass).

3. Click + to add pricing.

4. Choose the Country.

5. Select the Currency.

6. Enter the Price and optional Capped Price.

7. Mark one price as Default.

Click Save to apply pricing.

Step 7: Convenience Fee

Convenience fees help cover operational and service costs.

Configuration:

1. Click Add Convenience Fee.

2. Select a Fee Type.

3. Choose whether the fee:

   • Includes platform fee

   • Includes service fee

This fee will be added during checkout and will be visible to buyers.

Save changes once configured.

Best Practices

• Always preview your ticket template before publishing.

• Use checkout time wisely to avoid ticket hoarding.

• Clearly decide whether fees are absorbed or shown to buyers.

• Enable ticket upgrades to increase average order value.

• Use multi-country pricing for international audiences.

Need Help?

If you face any issues while configuring Ticket Settings:

• Contact Ticmint Support via the support portal

• Share your Event Name and Registered Email for faster assistance