Ticket Cancellation and Refund

Ticket Cancellation and Refund Policy
Ticmint allows event organizers to manage ticket cancellations and refunds based on their event’s cancellation policy. Organizers can process cancellations through the Ticmint dashboard by following these steps:

How to Cancel a Ticket:

1. Log in to the Ticmint Dashboard using your credentials. Once inside, navigate to the Events section and select the specific event you want to manage. From there, you can access ticket orders, cancellations, refunds, and other event management options.

2. Navigate to the "All Orders" tab and locate the ticket you wish to manage. You can use the search or filter options to quickly find the relevant order. Once found, select the ticket to proceed with cancellation or refund actions.


 

Clicking on the trash/bin icon will prompt the cancellation process. Once selected, organizers will see a confirmation dialog outlining the details of the cancellation, including any potential penalties, refund policies, or notifications that will be sent to participants. This step ensures that organizers are fully informed before finalizing the cancellation.

1. Cancel and Refund:

When a user selects this option, the ticket is immediately canceled, rendering it invalid for entry. It is then released into the system, making it available for resale to other potential buyers. The user receives a refund amounting to 95% of the ticket price, while a 5% platform fee remains non-refundable. Shortly after completing the cancellation, the user will receive a confirmation email outlining the details of the cancellation, the refund amount, and any relevant transaction information.

2. Cancel Only:

With this option, the ticket is canceled and marked as invalid, preventing its use for entry. However, no refund is issued to the user. The canceled ticket is made available for resale through the platform. To ensure clarity, the user will receive an email notification confirming that their ticket has been canceled but that no refund has been processed.

3. Refund Only:

Choosing this option allows the user to receive a refund without making the ticket available for resale. The ticket remains invalid, meaning it cannot be used or purchased by another buyer. The user is refunded 95% of the ticket price, with the platform retaining a 5% non-refundable fee. An email confirmation is sent to the user, providing details of the refund transaction and confirming that the ticket remains invalid.

If a refund is applicable, it will be processed according to the organizer’s specified refund policy. The refunded amount will be credited to the original payment method within the designated timeframe, which may vary depending on the payment provider and bank processing times.

Some events may have non-refundable tickets, and all cancellation requests must adhere to the terms established by the event organizer. Users need to review these terms before proceeding with a cancellation. In case of any issues or disputes regarding refunds or cancellations, organizers can contact Ticmint Support for further assistance and resolution.