How to issue ticket as an organizer

Overview

The Box Office feature in Ticmint enables organizers to generate, manage, and track on-the-counter (OTC) ticket sales efficiently. Use this tool for direct sales during the event or in-person at ticket counters.

Step 1: Access the Event

• Log in to your Ticmint Dashboard.

• Navigate to the Events section and select the event for OTC ticket sales.

• At the top of the event page, you’ll find tabs such as Analytics, Box Office, Custom Fields, and Guest List.

• Click the Box Office tab to begin OTC sales.
  

Step 2: Generate Tickets

• Within the Box Office page, click the Generate Ticket button (located at the top right).

• Choose the ticket sale mode:

  • Single Ticket: For individual purchases.

  • Bulk Ticket: For group sales, enabling quick issuance of multiple tickets at once.

• Select from available ticket types (e.g., General Admission, VIP, Student).

• Use the + icon to add the desired quantity for each ticket type.

• Click Continue to proceed.

Step 3: Enter Customer Details

• Fill out the attendee’s information:

  • Full Name

  • Email Address

  • Mobile Number
    Accurate details ensure proper record-keeping and enable digital delivery or confirmation.

• After entering details, click Continue.

Step 4: Review Pricing & Payment

• An Order Summary displays:

  • Ticket price(s)

  • Platform fees

  • Taxes (if applicable)

  • Final payable amount

• Select your payment method:

  • Cash: Enter a payment reference or receipt number for tracking and reconciliation.

  • Complimentary: Issue free tickets, ideal for guests or partners; no payment required.

• Click Submit to confirm and issue the order.

Step 5: Order Confirmation

• A confirmation message (“Order Created Successfully”) is displayed.

• Order details include:

  • Order ID

  • Ticket type(s)

  • Quantity

  • Total amount

Step 6: Track Orders in Box Office

• Return to the Box Office Orders Dashboard to review all OTC sales.

• View detailed records including:

  • Order ID

  • Date/time

  • Ticket type

  • Payment mode

  • Quantity

  • Price

Best Practices

• Always double-check attendee and payment details before submitting orders.

• For complimentary tickets, maintain an internal record for transparency and tracking.

• Regularly review and reconcile the Box Office dashboard to confirm payments and detect discrepancies.