How to Edit Add-Ons

This document provides a step-by-step guide to editing, updating, and managing Add-Ons for an existing event on the Ticmint Support Portal. Editing add-ons allows organisers to update pricing, availability, descriptions, variants, and visibility without creating a new product.

Overview

The Add-Ons feature lets organisers sell additional products or services along with event tickets, such as:

• Merchandise

• Food & beverage packages

• VIP upgrades

• Parking passes

Editing add-ons helps you keep offers accurate, relevant, and aligned with event updates.

Step 1: Access the Add-Ons Section

1. Log in to your Ticmint Dashboard.

2. Open Events and select the event you want to manage.

3. Navigate to Tickets from the left-hand panel.

4. Click on Add-Ons.

You will see a list of all add-ons created for the selected event.

Step 2: Edit an Existing Add-On

Purpose

Editing an add-on allows you to update its price, quantity, visibility, description, and selling rules.

Steps to Edit

1. Locate the add-on you want to update.

2. Click the Edit (✏️) icon next to the product.

3. The Edit Add-On window will open with all existing details pre-filled.

Step 3: Update Category and Subcategory

• Category: Update the main classification (e.g., Merchandise, Food, Services, Parking).

• Subcategory: Update the specific grouping (e.g., T-shirt, Snack Combo, VIP Parking).

This ensures correct organisation and reporting.

Step 4: Update Product Details

Modify the following fields as needed:

• Product Name: Update the display name of the add-on.

• Total Quantity: Adjust the total units available for sale.

• Price: Update the selling price.

• Visible to Customers: Toggle ON or OFF to control visibility on the checkout page.

Step 5: Edit Product Variants (Optional)

If your add-on has multiple options (such as sizes or meal types):

1. Enable This variant has multiple sub-variants.

2. Update or add variant details:

   • Variant name

   • Price

   • Quantity

   • Strike-through price (optional, for discounts)

   • Variant image

3. Use Add Variant to include additional options.

Step 6: Update Description

Use the Description field to revise details about the add-on.

Example:
“This combo includes a snack and beverage redeemable during the event. Valid only on the event date and non-transferable.”

Clear descriptions help buyers understand exactly what they are purchasing.

Step 7: Configure Advanced Settings

Update advanced rules for the add-on:

• Minimum Quantity: Minimum number a customer must buy per order.

• Maximum Quantity: The maximum number a customer can buy per order.

• Start Date & Time: When the add-on becomes available.

• End Date & Time: When add-on sales stop.

• Visibility Toggle: Control whether the add-on appears during checkout.

Step 8: Save and Publish Changes

1. Review all updated details carefully.

2. Click Save to apply the changes.

3. If visibility is enabled, the updated add-on will appear immediately at checkout (subject to sale dates).

Step 9: Verify on the Checkout Page

• Open the event’s public booking page.

• Add a ticket to the cart.

• Confirm the edited add-on appears correctly under ticket options.

• Verify pricing, quantity limits, and descriptions.

Best Practices

• Avoid editing quantities below already sold units

• Use visibility toggles instead of deleting active add-ons

• Clearly mention redemption rules in the description

• Schedule start and end times for limited-time offers

• Use high-quality images for better conversions

Need Help?

If you face any issues while editing add-ons:

• Refresh the page and retry

• Check quantity conflicts or sale date restrictions

• Contact Ticmint Support with event name and screenshots for faster assistance