Overview

The Recipients Module in the Ticmint Dashboard allows organisers to create, import, and manage recipient lists for marketing and event communications. Recipient lists act as a centralized contact database and can be reused across Email Marketing and WhatsApp Marketing campaigns, eliminating the need to upload contacts repeatedly.

Organisers can add recipients manually, import attendees from existing events, or upload contacts in bulk using a CSV file. The module also provides tools to search, edit, and organize contacts, making it easier to target specific audiences and manage communication efficiently.

Maintaining accurate recipient lists improves campaign delivery, increases audience engagement, and ensures important event updates and promotional messages reach the right audience.

Manage Recipients Page Features

Access the Recipients Module

1. Log in to the Ticmint Dashboard using your organiser credentials.

2. From the left-hand navigation menu, click Recipients.

3. The Manage Recipients page displays all recipient lists where you can create, search, edit, delete, and manage contacts.

Note: Before sending an Email or WhatsApp campaign, ensure that your recipient list contains valid email addresses and/or mobile numbers to improve campaign delivery.

Add Recipients

Click on + Create New list and enter create list details.

Choose one of the following methods:

Option A: Import Event Attendees

Use attendee data from previous events.

1. Click Create List.

2. Enter:

• List Name

• Description (Optional)

3. Click Create List.

4. Select Import from Events.

5. Choose the required event.

6. Click Continue.

Option B: Upload CSV File

1. Download the sample CSV template.

2. Populate attendee details.

3. Upload the CSV file.

4. Click Continue.

Required Fields

Validation Checklist

☐ CSV file validated
☐ No duplicate email addresses
☐ Email format verified

Option C: Add Contacts Manually

1. Click Add Contact.

2. Enter:

3. Click Add.

4. Click Continue.

Best Practices for Adding Recipients

• Use clear and meaningful list names
  
  

• Avoid duplicate contacts
  
  

• Regularly remove invalid or inactive contacts
  
  

• Verify CSV data before uploading
  
  

• Test campaigns with a small list before bulk sending
  
  

Common Issues & Solutions

CSV upload failed?
 → Check file format, column headers, and data accuracy.

Recipients not receiving messages?
 → Verify email and mobile number formats.

Wrong recipients added?
 → Review the selected list before importing or uploading.

Need Help?

If you face any issues while adding recipients:

• Refresh the page and try again
  
  

• Recheck contact details
  
  

• Contact Ticmint Support via the support portal
  
  

• Share your recipient list name or campaign name for faster assistance