This document explains how organisers can add new recipients to their contact lists in the Ticmint Dashboard. Recipient lists are used for Email Marketing, WhatsApp Marketing, and Campaign communications to ensure messages are sent to the right audience.

Overview: What Are Recipients?

Recipients are contacts (email addresses and/or mobile numbers) stored in recipient lists. These lists are used to send:

• Email marketing campaigns
  
  

• WhatsApp marketing campaigns
  
  

• Event announcements and updates
  
  

Adding recipients correctly helps you:

• Build targeted audiences
  
  

• Ensure successful message delivery
  
  

• Avoid campaign failures due to incorrect data
  
  

Step 1: Log in to the Ticmint Dashboard

1. Open the Ticmint Support Portal.
   
   

2. Sign in using your registered business or organisational email.
   
   

3. After successful login, you will land on the Dashboard home screen.
   
   

Step 2: Open the Recipients Module

1. From the left-hand navigation menu, click Recipients.
   
   

2. You will be taken to the Recipient Lists page.
   
   

3. This page shows all existing recipient lists with:
   
   

   • List name
     
     

   • Total number of contacts
     
     

   • Email count
     
     

   • Mobile number count
     
     

Step 3: Select a Recipient List

You can add recipients to an existing list or create a new list.

Option A: Add to an Existing List

1. Locate the recipient list you want to update.
   
   

2. Click the Manage or Edit icon next to the list.
   
   

3. The Recipient List Details page will open.
   
   

Option B: Create a New Recipient List

1. Click Create New List (if available).
   
   

2. Enter:
   
   

   • List Name (example: Delhi Buyers – Feb 2026)
     
     

   • Description (optional, for internal reference)
     
     

3. Click Save.
   
   

Step 4: Click “Add Recipients”

1. Inside the selected recipient list, click Add Recipients.
   
   

2. You will see multiple options to add new contacts.
   
   

Step 5: Choose a Method to Add New Recipients

Method 1: Import from Events

Use this option to add attendees from your events automatically.

1. Select Import from Events.
   
   

2. Choose from:
   
   

   • Past events
     
     

   • Ongoing or upcoming events
     
     

3. Select the required event(s).
   
   

4. Confirm the import.
   
   

Best for:
 Targeting existing buyers, attendees, or registrants.

Method 2: Upload Recipients via CSV

Use this option for bulk uploads.

1. Select Upload CSV.
   
   

2. Upload a CSV file containing:
   
   

   • Email address column
     
     

   • Mobile number column
     
     

3. Ensure:
   
   

   • Correct column headers
     
     

   • No extra spaces or special characters
     
     

   • Valid email and phone number formats
     
     

4. Click Upload and wait for confirmation.
   
   

Best for:
 Large contact lists are collected offline or from external tools.

Method 3: Add Recipients Manually

Use this option to add individual contacts.

1. Click Add Contact.
   
   

2. Enter:
   
   

   • Email address
     
     

   • Mobile number
     
     

3. Click Save.
   
   

Best for:
 Adding a small number of specific contacts.

Step 6: Verify Added Recipients

After adding recipients:

• Check the total contact count
  
  

• Review email count and mobile number count
  
  

• Use the Search bar to confirm that contacts were added correctly
  
  

All changes are saved automatically.

Step 7: Use Recipients in Campaigns

Once recipients are added, the updated list becomes available for:

• Email Marketing campaigns
  
  

• WhatsApp Marketing campaigns
  
  

• Future event communications
  
  

No additional syncing is required.

Best Practices for Adding Recipients

• Use clear and meaningful list names
  
  

• Avoid duplicate contacts
  
  

• Regularly remove invalid or inactive contacts
  
  

• Verify CSV data before uploading
  
  

• Test campaigns with a small list before bulk sending
  
  

Common Issues & Solutions

CSV upload failed?
 → Check file format, column headers, and data accuracy.

Recipients not receiving messages?
 → Verify email and mobile number formats.

Wrong recipients added?
 → Review the selected list before importing or uploading.

Need Help?

If you face any issues while adding recipients:

• Refresh the page and try again
  
  

• Recheck contact details
  
  

• Contact Ticmint Support via the support portal
  
  

• Share your recipient list name or campaign name for faster assistance