How to Edit Discounts

This document provides a step-by-step guide to editing and managing existing discounts for an event on the Ticmint Support Portal. You can edit both Promo Codes and Membership Discounts to update pricing, validity, usage limits, and eligibility rules.

Overview

The Discounts module allows organisers to:

• Update existing promo codes or membership discounts

• Adjust discount values and limits

• Change validity periods

• Enable, disable, or remove discounts

Editing discounts helps you respond quickly to sales performance, marketing campaigns, or event changes.

Step 1: Access the Discounts Module

1. Log in to your Ticmint Dashboard.

2. Navigate to Events and select the event you want to manage.

3. From the left-side event menu, click Discounts.

You will see a list of all active and inactive discounts for the selected event.

Step 2: Identify the Discount to Edit

Each discount card or row displays:

• Discount name or code

• Discount type (Promo Code or Membership Discount)

• Value (percentage or fixed amount)

• Status (Active / Inactive)

• Validity period

Locate the discount you want to update.

Step 3: Edit a Promo Code

Purpose

Editing a promo code allows you to update its value, usage limits, or validity without creating a new code.

Steps to Edit a Promo Code

1. Click the Edit (✏️) icon next to the promo code.

2. Update the following fields as required:

   • Discount Value (fixed amount or percentage)

   • Usage Limit per Buyer (unlimited or limited)

   • Total Quantity Limit (maximum redemptions)

   • Start Date & Time

   • End Date & Time

3. Review the changes carefully.

4. Click Save to apply updates.

⚠️ Note: Promo codes that have already been shared publicly should be edited cautiously to avoid buyer confusion.

Step 4: Edit a Membership Discount

Purpose

Editing a membership discount allows you to update benefits for eligible users without requiring them to enter a code.

Steps to Edit a Membership Discount

1. Click the Edit (✏️) icon next to the membership discount.

2. Update one or more of the following:

   • Discount Type (percentage or fixed amount)

   • Discount Value

   • Eligible Ticket Types

   • Maximum Uses per Member

   • Verification Method (email domain, login, member list)

   • Validity Period (start and end date/time)

3. Click Save to apply changes.

Eligible members will automatically receive the updated discount during checkout.

Step 5: Enable, Disable, or Delete Discounts

• Disable Discount: Temporarily stop a discount without deleting it.

• Enable Discount: Reactivate a previously disabled discount.

• Delete Discount: Permanently remove a discount that is no longer required.

⚠️ Deleting a discount cannot be undone and may affect ongoing promotions.

Step 6: Review Discount Behaviour at Checkout

After editing:

• Open the event’s public booking page

• Add a ticket to the cart

• Verify that:

  • Promo codes apply correctly

  • Membership discounts trigger automatically for eligible users

Best Practices

• Avoid editing discounts during peak sales hours

• Clearly communicate changes to attendees if a public promo code is updated

• Use validity dates instead of deletion for temporary offers

• Monitor discount usage through sales reports

• Ensure membership verification rules remain accurate

Need Help?

If you face any issues while editing discounts:

• Refresh the page and retry

• Check for conflicting discount rules

• Contact Ticmint Support with your event name and screenshots for faster assistance