Introduction

Order settings allow you to control how platform fees and event taxes are applied and displayed during ticket purchases. These settings play an important role in determining the final amount customers pay and how pricing is presented during checkout.

Configuring these settings correctly helps create a better purchasing experience, improves transparency, and allows you to manage your event revenue effectively.

Why Absorbing or Not Absorbing Fees & Taxes Matters

Choosing whether to absorb or pass platform fees and taxes directly affects:

• Customer experience

• Final ticket pricing

• Event revenue

• Checkout transparency

• Purchase conversion rates

Different events may require different pricing strategies. Some organisers prefer showing a single final ticket price, while others prefer displaying each charge separately.

Understanding Absorbing Fees & Taxes

What happens when you absorb fees or taxes?

When fees or taxes are absorbed, the cost is included within the ticket price itself. Customers do not see these amounts added separately during checkout.

Example:

Ticket Price: ₹500
Platform Fee: ₹20
Event Tax: ₹25

Customer pays: ₹500

The organization covers the fee and tax internally.

Benefits of absorbing fees/taxes:

✔ Cleaner pricing display
✔ Better customer experience
✔ Reduces unexpected charges at checkout
✔ Can improve ticket purchase completion rates
✔ Customers see one final amount

Understanding Non-Absorbed Fees & Taxes

What happens when you do not absorb fees or taxes?

When fees or taxes are not absorbed, they are added separately during checkout.

Example:

Ticket Price: ₹500
Platform Fee: ₹20
Event Tax: ₹25

Customer pays:

Ticket Price → ₹500
Platform Fee → ₹20
Event Tax → ₹25

Total → ₹545

Benefits of not absorbing fees/taxes:

✔ Protects your event revenue
✔ Keeps your ticket price unchanged
✔ Provides complete cost transparency
✔ Makes reporting and calculations easier

How to Configure Platform Fees & Event Taxes

Step 1: Log in to your Dashboard

Sign in using your account credentials.

Step 2: Open Your Event

• Go to All Events

• Locate your event

• Click the three-dot menu on the right side

• Select Edit Event

Step 3: Open Ticket Settings

Navigate to the Ticket Settings section.

You will find configuration options related to:

• Ticket limits

• Platform fees

• Event taxes

• Fee display settings

Ticket Settings Explained

Configure Ticket Limit Per Order

This setting controls the maximum number of tickets a customer can purchase in a single order.

Example:

If limit = 5

A customer cannot purchase more than 5 tickets in one transaction.

Why is this important?

• Prevents bulk purchases

• Reduces misuse

• Helps manage ticket availability fairly

Absorb Platform Fee (Yes / No)

This setting decides who pays the platform service fee.

If set to YES

• Platform fee is included within the ticket price

• Customers do not see additional platform charges

• The organizer absorbs the cost

Example:

Ticket Price: ₹500
Platform Fee: ₹20

Customer Pays: ₹500

If set to NO

• Platform fee is added separately

• Customers pay the fee

Example:

Ticket Price: ₹500
Platform Fee: ₹20

Customer Pays: ₹520

Absorb Event Tax (Yes / No)

This setting determines whether event taxes are included in the ticket price.

If set to YES

• Tax is already included within ticket pricing

• Customers see one final amount

Example:

Ticket Price: ₹500 (tax included)

Customer Pays: ₹500

If set to NO

• Tax is added separately during checkout

Example:

Ticket Price: ₹500
Event Tax: ₹25

Customer Pays: ₹525

Show Platform Fee Separately (Yes / No)

This controls whether the platform fee appears as a separate line item during checkout.

If set to YES

Customer sees:

Ticket Price: ₹500
Platform Fee: ₹20
Total: ₹520

Why use this?

• Gives customers visibility of service charges

• Improves transparency

If set to NO

Platform fee will not appear separately.

Why use this?

• Creates a cleaner checkout page

Show Event Tax Separately (Yes / No)

This controls whether tax appears separately.

If set to YES

Customer sees:

Ticket Price: ₹500
Event Tax: ₹25
Total: ₹525

Benefits:

• Clear tax visibility

• Easier understanding of charges

If set to NO

Tax is not shown separately.

Benefits:

• Cleaner pricing display

Suggested Configuration Examples

Option 1: Customer-Friendly Pricing

Recommended if you want a simple checkout experience.

Settings:

• Absorb Platform Fee → Yes

• Absorb Event Tax → Yes

• Show Platform Fee Separately → No

• Show Event Tax Separately → No

Result:

Customers see one final price without additional charges.

Option 2: Transparent Pricing

Recommended if you want complete visibility of charges.

Settings:

• Absorb Platform Fee → No

• Absorb Event Tax → No

• Show Platform Fee Separately → Yes

• Show Event Tax Separately → Yes

Result:

Customers can see each charge clearly.

Final Step

After making all required changes:

1. Review your settings

2. Click Save

Your order settings will be updated and applied immediately to your event.