This document provides a complete guide to creating and configuring event tickets using the Ticmint Support Portal. Event tickets are essential for managing attendee entry, pricing, access control, ticket visibility, taxes, and ticket sales channels.

Proper ticket configuration helps organisers:

• Manage attendee capacity

• Create different ticket categories

• Apply taxes and pricing rules

• Control ticket visibility

• Configure online and offline ticket sales

• Improve event organisation and attendee experience

Step 1: Log in to the Dashboard

1. Sign in to the Ticmint Dashboard using your registered business email and password.

2. After successful login, you will be redirected to the Dashboard homepage.

Step 2: Open Event Editor

1. From the left-hand menu, go to All Events.

2. Locate the event you want to configure.

3. Click the three-dot menu beside the event.

4. Select Edit Event.

5. The Edit Event page will open.

Step 3: Open the Tickets Section

1. From the left-side panel, click on Tickets.

2. The Sections and Tickets page will open.

This section is used to:

• Create ticket sections

• Add ticket types

• Configure pricing

• Set ticket limits

• Create bundle tickets

Understanding Ticket Sections

Sections help organisers categorise tickets into different groups, such as:

• General Admission

• VIP

• Early Bird

• Phase 1

• Premium Access

Each section can contain multiple ticket types.

Section Name

The Section Name refers to the category or label assigned to a specific group of tickets within the event.

Examples:

• Early Bird

• VIP

• General Admission

Section Capacity

Section Capacity defines the maximum number of tickets available within that section.

Example:
A VIP section can have a capacity of 100 tickets.

This helps organisers control ticket allocation for different ticket categories.

Step 4: Add a Ticket Type

1. Click + Add Ticket Type inside the section.

2. Configure the ticket details.

Ticket Configuration

Ticket Type Name

Specify the name of the ticket category.

Examples:

• VIP Pass

• General Entry

• Premium Ticket

Description

Organisers can add detailed descriptions to explain:

• Ticket benefits

• Seating access

• Event inclusions

• Special privileges

This helps attendees understand what they are purchasing.

Limit Tickets

Set the maximum quantity available for this ticket type.

This controls how many attendees can purchase this specific ticket.

Ticket Price

Set the ticket price.

You can configure:

• Paid Tickets

• Free Tickets

The price breakdown can also be viewed directly from the ticket settings.

Ticket Visibility

Organisers can control ticket visibility using the Visibility option.

Available visibility options:

• Visible

• Hidden

• Visible Only Through Access Code

This helps organisers:

• Hide private tickets

• Create exclusive access tickets

• Control promotional ticket visibility

Tax Configuration

Taxes can be applied directly while creating tickets.

Organisers can:

• Select an existing tax

• Create a new tax

Create New Tax

To create a new tax:

1. Select Create a new tax.

2. Configure:

• Region / Country

• Tax Label

• Tax Rate (%)

Example:

• GST

• VAT

Tax percentage is automatically applied to ticket pricing.

Advanced Ticket Settings

Expand the Advanced Settings section to configure additional ticket rules.

Strike-Through Price

Strike-Through Price shows the original ticket price with a line through it to highlight discounts or promotional pricing.

Example:
Original Price: ₹2000
Discounted Price: ₹1499

Minimum Quantity

Defines the minimum number of tickets that must be purchased in one transaction.

Example:
Minimum quantity = 2

Admit Per Ticket

Admit Per Ticket defines how many individuals can enter using a single ticket.

Example:
1 Ticket = 2 Person Entry

Limit Tickets Per User

Restricts the maximum number of tickets a single attendee can purchase.

Example:
Maximum 4 tickets per user.

Selling Channel

Select where the ticket can be sold.

Available options:

• Online

• On the Counter (Offline / Box Office)

• All Channels

This helps organisers separate online and offline ticket sales.

Ticket Sale Period

Configure:

• Sale Start Date

• Sale Start Time

• Sale End Date

• Sale End Time

This controls when tickets become available and when sales stop.

Timezone

Select the correct timezone for ticket sales.

Example:
Asia/Calcutta

This ensures accurate sale timing across the event.

Optional Toggles

Show Ticket Sale Period to Buyers

Enable this option if attendees should see ticket sale dates and timings on the event page.

Stock Ticket

Enable Stock Ticket if tickets are being sold through the Box Office only.

Important:

• Stock Tickets generate only a ticket number.

• They are not included in:

  • Revenue reports

  • Sales reports

  • Analytics

This is useful for offline or manual ticket distribution.

Ticket Type Image (Optional)

Organisers can upload an image for the ticket type.

Recommended Specifications

• Recommended Size: 1000 × 1000 px

• Aspect Ratio: 1:1

• Maximum File Size: 10 MB

Ticket images help improve visual presentation for attendees.

Final Step for Ticket Creation

After completing all ticket settings:

• Click Save to create the ticket.

• Click Cancel to discard changes.

Bundle Ticket Setup

Bundle Tickets allow organisers to combine multiple ticket types into a single package.

Example:

• Entry Ticket + Parking

• VIP Pass + Merchandise

• Couple Pass Bundle

Step 1: Create Normal Tickets First

Before creating a bundle:

1. Create the individual tickets normally.

2. Set those tickets to Hidden if you do not want attendees to purchase them separately.

Step 2: Create Bundle Ticket

1. From the top-right corner of the Tickets page, click Bundle Ticket.

2. Enter:

• Bundle Section Name

• Bundle Image (Optional)

Bundle Configuration

Bundle Name

Enter the name for the bundle ticket.

Example:

• VIP Combo

• Couple Package

• Festival Bundle

Bundle Description

Add a short explanation of what is included in the bundle.

Limit Tickets

Define how many bundle tickets are available.

Bundle Price

Set the final bundle ticket price.

Visibility

Choose bundle visibility:

• Visible

• Hidden

• Access Code Only

Select Tickets to Bundle

1. Under Select Tickets to Bundle, choose the ticket types to include.

2. Set the quantity for each ticket included in the bundle.

Example:

• 2 General Entry Tickets

• 1 Parking Ticket

Bundle Advanced Settings

Bundle tickets also support:

• Tax Configuration

• Strike-Through Pricing

• Ticket Limits

• Selling Channels

• Ticket Sale Period

• Stock Ticket Settings

Final Step for Bundle Ticket

1. Review all bundle details carefully.

2. Click Save to create the bundle ticket.

The bundle ticket will now appear on the event page according to the configured visibility settings.