Overview

Access Control allows event organisers to manage and control who can enter the event venue or specific areas within it. By using access control settings, organisers can ensure that only authorised ticket holders, staff, or volunteers are allowed entry.

This system improves security, crowd management, and attendee experience by enabling structured ticket validation and controlled entry points.

Key Concepts:

• Access Control Zones: Areas within your event venue, such as gates, VIP lounges, or restricted sections.

• Validators: Staff or volunteers responsible for ticket validation at entry points.

• Access Rules: Customizable settings for ticket validation—who can use which ticket, how often, and during what times.
  
  

Setting Up Access Control in Your Dashboard

1. Navigate to Access Control

• In your event dashboard, find the Access Control option in the side menu (often listed under "More" or "Event Details").

2. Manage Validator Groups

• View or create groups such as "South Gate Volunteers" or "VIP entry staff."

• See each group's members and add or remove validators as needed.

3. Add & Assign Validators

• Click “Select Validators”.

• Search by name/email, assign to groups, and set their access status.

• Remove validators using the delete icon if needed.

4. Configure Access Rules

Within the Access Control section, navigate to the Event Validation Rules tab:

• Default Settings: The platform allows tickets to be valid for one-time use with no expiry or time limits unless you set them.

• Custom Rules: To define additional restrictions:

  • Enter a descriptive rule name (e.g., “VIP Entry Only”).

  • Select applicable ticket types for this rule.

  • Set an Access Limit — how many times each ticket can be used.

  • Define the Access Period by specifying the Start Date and End Date when the ticket is valid.

  • Add Validator Notes for special check-in instructions (these are visible only to your staff, not to attendees).

• Click Save to apply rules or Reset to clear unsaved changes.

5. Event Day Operations

• Validators log in to the platform or app to check tickets following the rules and notes you’ve set.

• Ensure all staff are trained on locations and procedures.

Best Practices

• Set clear zone boundaries and assign validators accordingly.

• Customise rules for different ticket types (e.g., limit re-entry for standard tickets, allow all-day access for VIPs).

• Time-restricted tickets using the Access Period settings, especially for timed entry events.

• Add validator notes for extra instructions like secondary ID check or special access.

• Monitor activities—use dashboard analytics to review access logs in real time.