How to Set Up Access Control for Your Event

Authorized personnel who can scan and verify tickets using the Ticmint access control app are known as validators for the event. Access control ensures only authorized ticket holders, staff, or volunteers can enter your event or restricted areas (such as VIP zones or backstage). 

To add authorized validators, you can configure them from the 'Access Control' page. Simply click on ‘’+ Create Validator’’ to add a new validator. 

When creating a validator, make sure to input their name, email. Once the validator is added in the access control page, you can then navigate to the event page and click on Access Control.

The Validator Groups feature allows event organizers to efficiently manage who can validate tickets at different event locations or entrances.

How to Create a Validator Group

1. Navigate to Access Control in the left sidebar of your dashboard.

2. Switch to the Validator Groups tab.

3. Click + Add Group to start a new group.

4. Enter a Name for the group (e.g., “North gate volunteers”).

5. Use the search box to select specific validators to include in the group.

6. Click Save to create the group.

Once saved, validator groups help you quickly assign the right ticket validators to multiple events or access points, simplifying permissions and event-day operations.

Set Up Access Control for Your Event

1. Log in to your event dashboard.
2. From the side menu, choose Edit Event or Create Event.
3. Under More, select Access Control.
4. In the Validators tab, locate the Select Validators field.
5. Click into the search box and begin typing the name of a validator.
6. Select one or more validators from the available list.

Configure Access Rules

Within the Event Validation Rules tab, you can define how tickets are validated:

By default tickets are valid for one-time use with no expiry or time limits unless modified.

Custom Rules

1. Give the rule a descriptive name (e.g., VIP Entry Only).
   
   

2. Select the ticket types the rule applies to.
   
   

3. Set an Access Limit (number of times each ticket can be used).
   
   

4. Define the Access Period (start and end dates/times for ticket validity).
   
   

5. Add Validator Notes (special staff instructions, not visible to attendees).
   
   

6. Click Save to activate the rule or Reset to discard changes.

Event Day Operations

• Validators log in to the platform or mobile app to scan and validate tickets.
  
  

• The system automatically enforces all rules and restrictions set in advance.
  
  

• Ensure validators are well-trained on the validation process and their assigned access zones.

Best Practices & Tips

• Assign validators by zone: Ensure staff are dedicated to specific gates or areas.
  

• Customize rules by ticket type: Use stricter rules for standard tickets, allow flexible rules for VIP.
  

• Leverage time restrictions: Ideal for timed-entry or session-based events.
  

• Add clear validator notes: Include ID check reminders or special access instructions.
  

• Monitor logs in real time: Use the dashboard to review access activity and quickly spot issues.