How to Edit Access Control

This document provides a step-by-step guide to editing and managing Access Control for an existing event on the Ticmint Support Portal. Access Control helps organisers manage ticket validation, restrict entry to authorised attendees, and assign validators to specific zones for smooth and secure event operations.

Overview

Access Control ensures that only authorised:

• Ticket holders

• Staff

• Volunteers

can enter your event or restricted areas such as VIP zones, backstage sections, or staff-only areas.

Key components of Access Control include:

• Validator Groups

• Validators

• Access Rules

• Access Zones

Step 1: Access the Access Control Module

1. Log in to your Ticmint Dashboard.

2. Open Events and select the event you want to manage.

3. From the left-side menu, scroll to the More section.

4. Click Access Control.

You will be taken to the Access Control configuration screen.

Step 2: Edit Validator Groups

Purpose

Validator Groups help you organise validators by entry gate, zone, or responsibility.

View or Edit a Validator Group

1. Switch to the Validator Groups tab.

2. Locate the group you want to edit (e.g., North Gate Volunteers).

3. Click the Edit (✏️) icon.

4. Update:

   • Group Name

   • Assigned validators

5. Use the search box to add or remove validators.

6. Click Save to apply changes.

Step 3: Add or Remove Validators from Groups

Edit Validators in a Group

1. Click Select Validators.

2. Search validators by name or email.

3. Assign them to the required group.

4. Set their status as Active or Inactive.

5. Remove validators using the Delete (?️) icon if required.

⚠️ Ensure only trained staff or volunteers are assigned validator access.

Step 4: Edit Access Rules

Purpose

Access Rules define how and when tickets can be validated.

Steps to Edit an Access Rule

1. Navigate to the Event Validation Rules tab.

2. Locate the rule you want to edit.

3. Click the Edit (✏️) icon.

4. Update the following as needed:

   • Rule Name (e.g., VIP Entry Only)

   • Applicable Ticket Types

   • Access Limit (number of scans allowed)

   • Access Period (start and end date/time)

   • Validator Notes (internal instructions)

5. Click Save to activate changes or Reset to discard them.

Step 5: Review Default Validation Settings

• By default, tickets are valid for one-time use.

• Tickets have no expiry or time limits unless custom rules are applied.

• Review default settings before event day to avoid entry issues.

Step 6: Event-Day Operations

• Validators log in via the Ticmint platform or mobile app.

• Tickets are scanned and validated at assigned access points.

• All access rules are enforced automatically in real time.

Ensure validators understand:

• Which zone are they assigned to

• Which ticket types can they validate

• What to do in case of scan errors

Best Practices & Tips

• Assign validators by zone or gate for clarity

• Use stricter rules for standard tickets and flexible rules for VIPs

• Apply time-based access rules for session-based or timed-entry events

• Add clear validator notes (e.g., ID checks required)

• Monitor access logs during the event to quickly spot issues

Need Help?

If you face any issues while editing Access Control:

• Refresh the page and retry

• Ensure validators are active and assigned correctly

• Review access rules for conflicts

• Contact Ticmint Support with your event name and screenshots for faster assistance